Privacy Policy

The data controller for information collected on deboucheurs.lu is:

We collect the following data:

• Identification and contact data (name, phone number, postal address, email address): to forward your request to a competent partner contractor in your area.
• Problem description: to assess the nature of the intervention and route your request to the right contractor.
• Browsing data (IP address, pages visited, visit duration): to measure site traffic and improve our services.

The collection of identification data is strictly necessary for referral to a contractor (Article 6.1.b GDPR). Browsing data collection is based on your consent (Article 6.1.a GDPR), obtained via the cookie banner.

The deboucheurs.lu website uses the following cookies:

• Technical cookies (strictly necessary): required for the site to function properly. No consent is required.
• Audience measurement cookies (Google Analytics): help us understand how visitors use the site. Consent is required.
• Advertising cookies (Google Ads / Google Advertising Products): used for conversion tracking and remarketing. Consent is required.

Google Ads is configured in Consent Mode v2: when you decline cookies, Google receives modeled signals without personalisation cookies. No personal data is sent to Google without your explicit consent.

You can change your preferences at any time via the "Manage cookies" button at the bottom of the page, or directly in your browser settings.

The collected data is intended for:

• MON PARCOURS FORMATION: data controller, for referral purposes.
• Partner contractors: only those likely to intervene at your address. Each contractor acts as a processor or independent controller as applicable.
• Google Ireland Limited: for Google Analytics and Google Ads, only with your consent. Data may be transferred to the United States under the European Commission adequacy decisions (Data Privacy Framework).
• Competent authorities: where required by law.

No data is sold to third parties for commercial purposes.

• Contact data and intervention requests: maximum 12 months from collection or last interaction.
• Browsing data (with consent): maximum 14 months (duration configured in Google Analytics).
• Browsing data (without consent): no storage by third parties; technical session data is retained for the duration of the visit.

Under the General Data Protection Regulation (GDPR - EU 2016/679), you have the following rights:

• Right of access: obtain confirmation that your data is processed and receive a copy.
• Right to rectification: have inaccurate or incomplete data corrected.
• Right to erasure ("right to be forgotten"): request deletion of your data in certain cases.
• Right to restriction of processing: temporarily block the use of your data.
• Right to data portability: receive your data in a structured format and transfer it to another controller.
• Right to object: object to the processing of your data, including for direct marketing purposes.
• Right to withdraw consent: at any time, for processing based on consent (cookies, analytics, advertising).

To exercise these rights: contact@deboucheurs.lu

We have one month to respond to your request. In case of a dispute, you may file a complaint with the CNIL (French Data Protection Authority) or the CNPD (Luxembourg National Data Protection Commission).

MON PARCOURS FORMATION implements appropriate technical and organisational measures to protect your data against loss, alteration, unauthorised access or disclosure: encrypted communications (HTTPS), restricted data access, and secure hosting infrastructure.

When you accept Google Analytics and Google Ads cookies, some browsing data may be transferred to Google servers in the United States. This transfer takes place under the EU-U.S. Data Privacy Framework certification, recognised by the European Commission as providing an adequate level of protection.

If you decline cookies, no browsing data is transferred to Google.

This privacy policy may be updated at any time to reflect legal or technical changes. The last update date is indicated below. We encourage you to review it regularly.